Cancellation & Refund Policy

1. Overview

Quiliss is a marketplace: experiences are delivered by independent vendors, and each experience shows its own cancellation policy and ticket validity on its page before you book. This page explains how cancellations and refunds work across the platform. Where an experience's own policy is more specific, that policy applies to your booking.

2. Cancelling a booking

You can cancel an upcoming booking from My Bookings: open the booking and choose Cancel booking. Cancelling releases your seats straight away, and the ticket stops being valid for entry, including any copy you have already downloaded or shared. Bookings that are already completed cannot be cancelled.

Cancelling a booking does not by itself guarantee a refund. Whether you are refunded depends on the cancellation policy of that experience, for example a free-cancellation window or a “No refund” rate.

3. Requesting a refund

If your cancellation is eligible under the experience's policy, email us at support@quiliss.com with your booking code (and the payment reference, if you have it). We will check the policy with the vendor and, if a refund is due, start it to your original payment method and let you know the outcome by email.

4. When you are refunded in full

You receive a full refund of the amount you paid when:

• the vendor or Quiliss cancels your booking, for example because the experience cannot run; or
• the last seats were taken while you were paying, so your booking could not be confirmed. Any amount charged is refunded to your original payment method automatically.

5. How and when refunds are paid

Refunds go back to the payment method you used, through our payment partners Razorpay and Stripe. Once a refund has been started it usually reaches your account within 5–7 business days, depending on your bank or card issuer. We cannot speed up a bank's processing, but we can give you the refund reference so your bank can trace it.

6. When no refund is due

No refund is due for experiences marked “No refund”, or for cancellations made after the window stated in the experience's cancellation policy. If an experience does not state a cancellation policy, contact us before cancelling and we will confirm what applies.

7. Payment taken but no confirmation

If money was debited but you did not receive a booking confirmation, email us the payment reference or a screenshot of the debit. We will either confirm the booking or refund the amount to your original payment method.

8. Contact

Email support@quiliss.com or call +91 22 4000 1234 (Available 24/7). Registered office: Quiliss Technologies Pvt. Ltd., 4th Floor, Skyline Business Park, Andheri East, Mumbai, Maharashtra 400059, India.

See also our Terms of Service, Privacy Policy and the Help Center.